Phoenix AI Assistant
Overview
A customizable AI-powered customer service platform that automates conversations, summarizes action items, and executes digital tasks under human supervision.
Phoenix AI Assistant is an AI-driven customer service platform designed to automate interactions across various channels, including calls, text messages, emails, and Slack messages. By uploading instructions and contextual materials in plain language, organizations can train virtual agents to handle conversations naturally, summarize action items, and execute common digital tasks under human supervision. The platform aims to enhance operational efficiency by providing a pay-as-you-go pricing model and performance comparable to well-trained human agents.
Some of the use cases of Phoenix AI Assistant:
- Automating customer service interactions across multiple communication channels.
- Summarizing customer interactions to identify actionable tasks.
- Executing routine digital tasks such as scheduling appointments and managing tasks through platforms like Trello and Jira.
- Reducing the workload on human agents by handling common inquiries and tasks.
Tags:
We use cookies to enhance your experience. By continuing to use this site, you agree to our use of cookies. Learn more