Duckie.ai
Overview
An AI-powered customer support assistant designed for B2B SaaS companies, enabling support teams to resolve technical issues efficiently.
Duckie.ai is an AI-driven customer support assistant tailored for B2B SaaS companies. It integrates seamlessly with existing tools like Slack, Zendesk, and Intercom, providing support teams with the necessary knowledge and resources to resolve issues independently, without requiring engineering assistance. Duckie.ai offers features such as an AI Support Agent for automated ticket responses and an AI Support Copilot that assists agents by delivering instant, relevant answers from various knowledge bases. By analyzing technical issues through logs, code changes, and customer data, Duckie.ai helps troubleshoot and resolve tickets swiftly, enhancing overall support efficiency.
Some of the use cases of Duckie.ai:
- Automating customer support ticket responses to improve response times.
- Empowering support teams to handle technical issues without escalating to engineering.
- Integrating AI assistance within existing support tools and workflows.
- Analyzing technical issues through logs and code changes for faster resolution.
Duckie.ai Video:
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